It doesn’t matter what you’re trying to say. It only matters what your audience hears.

I get frequent requests from Product Designers I work with to help edit emails, fine-tune Slack messages, or update presentations.

These are some of the best Designers in the industry, masters at crafting experiences for users around the world, but they don’t feel confident in a message they’re writing to…

John Solaro (sooolaro)

Director, UX at Google. Former Microsoft and Disney design executive. Writings here are only my thoughts and don’t represent current or past employers.

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